top of page
Woman Typing_edited.jpg

HPUSA 常见问题


  • How do I exchange or return?
    Please check the details of the purchased product Please contact customer service and   707-595-0595 with your order number After receipt, we will notify you individually and inform you of the refund procedure.
  • What is the return shipping cost?
    The cost may vary depending on the reason for return (wrong delivery, defective product). Returns due to your simple change of mind include the initial shipping cost  Defective products or incorrect shipments do not incur shipping charges.
  • How long does it take to get a refund after returning it?
    Refunds made by credit card take about 7 business days. For refund related inquiries, please inform the customer center and call 707-595-0595
  • What is the return period?
    Within 7 days after receiving the product.
  • Can all products be exchanged or returned?
    Returns are not accepted in the following cases. 1. Reasons for significant decrease in product value due to customer use or partial consumption 2. The reason why the product was damaged  was lost due to a reason attributable to the customer
  • How much is the shipping cost?
     Product price before tax calculation  Free shipping on orders over $150. Otherwise, we ship it for $10.99 .
  • Where can I find the delivery status?
    As soon as the ordered product is shipped, we will notify you of the tracking number  by email . We will connect you to the shipping company.
  • I want to change the shipping address, is it possible?
    Yes, you can change it to another address in your shopping cart.
  • A different product from the order has arrived. How?
    I would be grateful if you could contact the customer center.
  • In case of non-return or exchange
    You can request within 7 days of receipt, but not after 7 days. Products specified as events and discount prices cannot be returned or exchanged. If the product is damaged after opening or has no value, it cannot be returned. Returns and returns are not possible in the case of a simple change of mind rather than a product defect. In case of defective delivery, please submit within 7 days of receipt of the product  You can exchange for a new product, but exchange for another product is not possible.
  • Is it possible to change the product I ordered?
    You can change the current order status until it reaches “Preparing for Shipping”. If you send a message or call the company customer center, we will help you as much as possible.
  • How much is the shipping cost?
    Free shipping on orders over $150 .
  • What should I do with bulk purchases?
    If you leave your contact information in the company's customer center, we will provide you with information about the number of products in stock and shipping.
  • Where can I check my order history?
    When you place an order, we will send you an email and you can confirm your order.
bottom of page